Contact us
Get in touch with people who can help
Pensions and retirement
Scottish Widows Platform
Scottish Widows Platform Pensions & Investments
Investments
Collective Investment Account & ISAs
Protection
Legacy Protection Plans (taken out before 2006)
Scottish Widows Bank
General enquiries
Non-product related enquiries
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Pensions and retirement
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Retirement Account team – for new business and servicing queries Telephone Retirement Account team – for new business and servicing queriesTelephoneEmail EmailOpening hours Opening hours9am to 5pm Monday to Friday.
Excludes UK bank holidays.
Post PostRetirement Account
Scottish Widows
PO Box 24169
69 Morrison Street
Edinburgh
EH3 1HHOnline Online -
Annuities team - for new business AND SERVICING queries Telephone Annuities team - for new business AND SERVICING queriesTelephoneNew business - 0345 845 0099
Servicing - 0345 757 3494
Email EmailOpening hours Opening hours9am to 5pm Monday to Friday.
Excludes UK bank holidays.
Post PostScottish Widows Limited
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HLPortals PortalsFor portal support please contact your portal provider. -
New business
Individual applications and top-up illustration requests
Post Individual applications and top-up illustration requestsPostScottish Widows
New Business Processing
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HLTelephone TelephoneEmail EmailOnline OnlineTransfer-in applications
Post Transfer-in applicationsPostScottish Widows
Central Processing Transfer Unit (CPTU)
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HLTelephone TelephoneEmail EmailCommission Support Department Telephone Commission Support DepartmentTelephoneEmail EmailExisting business and increments
Scottish Widows Telephone Scottish WidowsTelephoneEmail EmailPost PostScottish Widows
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HLClerical Medical Telephone 0345 788 3333 Email cmig.policyholder@clericalmedical.co.uk Post Clerical Medical
PO Box 24165
69 Morrison Street
Edinburgh
EH3 1HD -
New Customers
To see how a pension with Scottish Widows could benefit your client and their employees, and to get a quote, please complete our online form.
Existing customers
If you have a question about an existing scheme, please email or call our dedicated Pension Support team.
Product Telephone Email Mail address Group Personal Pension ProductGroup Personal PensionTelephoneEmailMail addressWorkplace Pensions, Scottish Widows, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HLGroup Self Invested Personal Pension Group Self Invested Personal PensionTelephoneEmailMail addressScottish Widows, Workplace Savings PO Box 24173, 69 Morrison Street, Edinburgh, EH3 1HP
Master Trust Master TrustTelephoneEmailMail addressScottish Widows, Workplace Savings PO Box 24173, 69 Morrison Street, Edinburgh, EH3 1HP
Occupational Money Purchase plan Occupational Money Purchase planTelephoneEmailMail addressTrustee Buyout Plan Trustee Buyout PlanTelephoneEmailPlease contact your Relationship ManagerMail addressGroup Stakeholder Pension Group Stakeholder PensionTelephoneEmailMail addressWorkplace Pensions, Scottish Widows, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HLStocks and Shares ISA General Investment Accounts Stocks and Shares ISA General Investment AccountsTelephoneEmailMail addressScottish Widows, Workplace Savings, PO Box 24173, 69 Morrison Street, Edinburgh, EH3 1HP
Institutional Investment Bond Institutional Investment BondTelephoneEmailMail addressWorkplace Pensions, Scottish Widows, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HLInvestment Only (Corporate Investment Plan) Investment Only (Corporate Investment Plan)TelephoneEmailPlease contact your Relationship ManagerMail address
Platform
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For plan numbers that start with EM Platform live chat For plan numbers that start with EMPlatform live chatContact our service team directly through our live chat facility. We can share screens to show you where to find information and resolve issues quickly. Simply log into the platform and type your question into the live chat pop-up.Telephone TelephoneEmail EmailOpening hours Opening hours8.30am to 5.00pm Monday to Friday.
Post PostScottish Widows Platform,
PO Box 24065,
1 Tanfield,
Edinburgh,
EH3 1EY
Investments
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Scottish Widows Existing business and increments Telephone Scottish Widows Existing business and incrementsTelephonePost PostScottish Widows
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HLClerical Medical Existing business and increments Telephone Clerical Medical Existing business and incrementsTelephonePost PostClerical Medical
PO Box 24165
69 Morrison Street
Edinburgh
EH3 1HDCommission Support Department Telephone Commission Support DepartmentTelephoneEmail EmailInvestment Bond for policies starting with BNSC/BNWC/BNRC/BRWC Investment Bond for policies starting with BNSC/BNWC/BNRC/BRWCTelephone0345 788 3333 (for policy information only).Investment Bond for policies starting with BNSC/BNWC/BNRC/BRWCPostScottish Widows
PO Box 24175
69 Morrison Street
Edinburgh
EH3 1HR -
Existing business and increments - All other Scottish Widows ISAs, OEICs and Unit trusts
Scottish Widows Unit Trust Managers - SWUTM Post Scottish Widows Unit Trust Managers - SWUTMPostScottish Widows
PO Box 24177
69 Morrison Street
Edinburgh
EH3 1HTTelephone TelephoneHBOS Investment Fund Managers Ltd - HIFML Post HBOS Investment Fund Managers Ltd - HIFMLPostScottish Widows Share Classes
HBOS Investment Fund
Managers Ltd
PO BOX 24167
69 Morrison Street
Edinburgh
EH3 1HFTelephone Telephone
Protection
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New and Existing Business Telephone New and Existing BusinessTelephone0345 030 6572 - For our Case Management Team
Email EmailOpening hours Opening hoursFor new business: 9.00am to 5.30pm Monday to Friday. Excludes UK Bank Holidays.
For existing business: 9.00am to 5.00pm Monday to Friday. Excludes UK Bank Holidays.
Speak to a business Development Account Manager Email Speak to a business Development Account ManagerEmailFind your answer on our site Find your answer on our siteSee information on how to start working with us – agency set up, registering for online services and how to quote and apply.
Claims Telephone ClaimsTelephone0345 601 4179 - Life, Pension and Annuities Bereaved
0345 601 4839 - For Critical Illness, Terminal Illness, Children's Critical Illness, Child Death, Premium Protection, Income Protection, and/or Essential Earnings Cover
Email Emailmailbox.estates@scottishwidows.co.uk - Life, Pension and Annuities Bereaved
HealthClaimsAdmin@ScottishWidows.co.uk - For Critical Illness, Terminal Illness, Children's Critical Illness, Child Death, Premium Protection, Income Protection, and/or Essential Earnings Cover
Opening hours Opening hours9.00am to 5.00pm Monday to Friday. Excludes UK Bank Holidays.Underwriting Telephone UnderwritingTelephoneEmail Emailprotectuwpresales@scottishwidows.co.uk - For presales enquiries
Find your answers on our site Find your answers on our siteVisit our underwriting evidence requirements, medical and financial limits and FAQs.
Log in to use our Underwriting decision tool.
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Protection For Life Post Protection For LifePostScottish Widows
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HLTelephone TelephoneQueries - +44 (0) 800 032 0947
Opening hours Opening hours9.00am to 5.00pm Monday to Friday -
Legacy Protection Plans (taken out before 2006) Post Legacy Protection Plans (taken out before 2006)PostScottish Widows
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HLTelephone TelephoneQueries - +44 (0) 345 716 6777
Opening hours Opening hours9.00am to 5.00pm Monday to Friday
Scottish Widows Bank
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Existing mortgage and lifetime mortgage customers Telephone Existing mortgage and lifetime mortgage customersTelephone- For new mortgage enquiries, further borrowing and product transfers: 0345 845 0110
- For commission enquiries and password resets: 0345 845 6789. Lines are open 9am - 5pm Monday to Friday (Wednesday from 10am).
- For Savings enquiries: 0345 845 0829
- For customer services: 0345 845 0829
Intermediary Support Intermediary SupportMore details on how we support intermediaries and how to get in touchPost PostScottish Widows Bank
PO Box 883
Leeds
LS1 9TY
General
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Our team provides a 24 hour service to accredited journalists, who can call or email us:
MEDIA ENQUIRIES Telephone MEDIA ENQUIRIESTelephoneEmail Email -
For all web support queries (Except Scottish Widows Platform) Telephone For all web support queries (Except Scottish Widows Platform)TelephoneEmail EmailOnline OnlineHelp and support
Frequently asked questions on registration, log in, eServices and UnipassFor product related queries including new quotes/illustrations please contact the relevant product area. For all other Adviser site enquiries, listed below, contact web support.
Registration queries
- Help in the registration process
- Adviserwise and Unipass
- Terms of business
- Look at our registration FAQs
Log in queries- User name and password questions
- Unipass/DC issues
- Locked out
- Look at our log in FAQs
Technical problems- Tool/calculator not working
- Unable to subscribe to newsletters
- Unable to do an illustration/application/share dealing etc.
- Error page appears
General website queries- I cannot find a page on the site
- How do I retrieve my illustration/application?
- I cannot find a piece of literature on the site
Literature order queries- Help ordering literature
Online Services and 3rd party queries- Back office set up
- Portal queries
- Contract enquiry
- Look at our Online Services FAQs
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Telephone TelephoneFor general enquiries or to have your call transferred to specific department, please call us on 0131 655 6000Post PostScottish Widows Limited
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HL